Unopened packs
If you purchased a pack credit and have not opened it, you may request a refund within 24 hours of purchase by emailing billing@giftpull.store from the purchase email. Refunds go to the original payment method (processor timelines apply).
Opened packs
Once a pack is opened and a prize is assigned/revealed, the sale is final. Gift codes are digital goods that cannot be “returned” once issued, except:
- We fail to deliver a working code within a reasonable time and cannot replace it
- Duplicate charge or clear processor error
- Where mandatory consumer law requires a remedy
Defective codes
If a delivered code is invalid due to supplier error, contact support within 7 days with order id. We will re-issue or refund at our discretion after verification.
Chargebacks
Please contact us before filing a dispute. Friendly fraud chargebacks may result in permanent account bans and reporting to fraud networks.